Join us as we work together to inspire creativity and enrich life around the globe.
Responsibilities
About the Team We are looking for passionate and talented people to join our logistics service and experience team. Together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Responsibilities: - Manage logistics provider's customer service team to provide qualified service quality with logistics-related consulting and other related enquiries; - Manage and improve logistics customer service team performance by improving service efficiency through standardizing SOP, metrics monitoring, tools iteration and logistics exception handling, etc. - Be able to analyze and classify logistics problems and output experience insight reports by data analysis, deep dive on enquires, etc.
Qualifications
Minimum Qualifications: - Bachelor degree or above, 3 years or above working experience in customer service team and have knowledge of logistics - Strong communication skills and good at handling disputes - Fluent English is necessary Preferred Qualifications: - Fluent Chinese will be an outstanding advantage (Communicate with clients based in Chinese-speaking markets) - Proactive and continuous improvement attitude, patience, and attention to detail - Strong communication and coordination skills, good at handling disputes and emergencies, good at client-server experience and results-oriented
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
