Responsibilities

Team Introduction: The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams. The Global CRM Product Operations and Strategy Specialist will play a critical role in driving CRM product adoption focused on tooling scalability, effectiveness and efficiency. This role will work with cross-functional teams to identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business. We are looking for talented individuals to join us for an internship in 2026. Internships at TikTok aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at TikTok. Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. It runs for 12 weeks. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible. Please state your availability clearly in your resume (Start date, End date). Successful candidates must be able to commit to one of the following summer internship start dates below: - May 11th, 2026 - May 18th, 2026 - May 26th, 2026 - June 8th, 2026 - June 22nd, 2026 We will prioritize candidates who are able to commit to these start dates. Please state your availability clearly in your resume (Start date, End date). Responsibilities: - Define, build and lead global cross-functional programs to deliver end-to-end solutions that enable commercial insights development and delivery via online systems & practices - Apply an outside in and inside out insights, advocate in driving system and feature development by engaging best practice approach - Analyze and evaluate key aspects of the business process and tooling; identify global and regional improvement opportunities and make recommendations to senior management based on business cases while aligning with system and tooling teams to eliminate process gaps - Gather business feedback related to system and tooling needs, prioritize business asks and shape roadmap to drive efficiency and effectiveness - Own business requirements documentation (BRD) related to system and tooling needs, oversee system/tooling GTM execution, UAT testing, signoff and enablement - Act as SME for partner teams when it comes to system, tooling and process design - Own business communications related to system/tooling GTM execution and enablement, maintenance of documentation, system and tooling expertise - Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations

Qualifications

Minimum Qualifications: - Currently pursuing an Undergraduate/Masters preferably in Management Information Systems (MIS) or a related field. - Able to commit to working 12 weeks during summer 2026. - Experience in operations, CRM, product or program management role within a fast-paced technology company - CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels - Passion and experience leading functional initiatives, with proven track record in taking projects from inception to execution and results. - Strong problem-solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership - Strong written and communication skills, with a track record of presenting to senior management and stakeholder management Preferred Qualifications - Experience developing product, operational or systems-related strategies for a global or multinational sales organization - Expert in process design and documentation, optimization and GTM execution - Is a self-starter and has the ability to work independently, multitask and adapt to changing priorities By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Job Information