Responsibilities

Team Introduction The AMS IT Service Operations team at ByteDance are responsible for managing the IT and AV infrastructure across our offices, ensuring a seamless, secure, and efficient technology experience for end users. We are seeking a highly skilled and motivated Low Voltage Operation Engineer to ensure the optimal performance, reliability, and security of our data center infrastructure. The successful candidate will be responsible for managing and maintaining IT Data Hall / Data Centers, ensuring seamless operations, and implementing innovative solutions to support business continuity. This role requires technical expertise, strong problem-solving skills, and the ability to work collaboratively with internal teams and external vendors. Skilled in managing and prioritizing multiple projects with strong organizational abilities. Solid understanding of data center infrastructure, including electrical provisioning distribution planning, airflow containment and rack layout design. Key Responsibilities - Data Center Operations (40%): Manage the operation and maintenance of IT Data Hall / Data Centers, including power systems, HVAC / Air Conditioning and network infrastructure. Formulate and implement renovation and upgrade plans to ensure reliable support for storage and server equipment. - Performance Metrics (20%): Establish and achieve key performance indicators (KPIs) and service level agreements (SLAs) to maintain high operational standards. Develop and implement business continuity plans to minimize downtime and ensure operational resilience. - Emergency Preparedness (15%): Develop and execute emergency response plans, conduct regular drills, and perform risk assessments to ensure the security and reliability of data center operations. Adhere to and implement organizational change management procedures to ensure seamless transitions during maintenance activities, system upgrades, and capacity expansions. - Vendor Management (10%): Coordinate with vendors and external resources to complete engineering, maintenance, and outsourcing tasks in compliance with operational requirements and company policies. - System Maintenance (10%): Inspect, maintain, and manage low voltage systems, including structured cabling, UPS/EPS, distribution cabinets, and precision air conditioning. Perform hardware diagnostics and support server room auxiliary equipment’s entire lifecycle process. - Innovation and Research (5%): Stay informed about industry best practices and technological advancements. Research, provide standard proposals and implement enterprise-appropriate solutions to maintain industry leadership and optimize data center efficiency.

Qualifications

Minimum Qualifications: - Bachelor’s degree in electrical engineering, mechanical engineering, computer science, information technology, or a related field. - 1 - 3 years of experience in data center operations or IT distributed data room management. - Experienced in maintaining power systems (high and low voltage), air conditioning, HVAC, and structured cabling systems. - Familiarity with the operation and maintenance of data center equipment, including UPS/EPS, distribution cabinets, and precision air conditioning. - Proven ability to manage vendors and ensure compliance with operational and company standards. - Strong sense of responsibility, ability to handle pressure, and excellent teamwork and communication skills. - Proficiency in documenting processes and maintaining detailed event logs. Preferred Qualifications - CompTIA ServerPlus, CompTIA Network, or CCNA certification. - Experience in battlefield - data center planning, design, and engineering implementation. - Exceptional problem-solving skills and the ability to resolve errors efficiently. - Familiarity with cybersecurity practices and collaboration with software and network engineering teams. - Willingness to respond to network and server issues after hours as needed. - Ability to work in a fast-paced environment and manage multiple priorities.

Job Information