
Responsibilities
About the team PICO is the XR (Extended Reality) department of ByteDance. Founded in March 2015, PICO is a leading XR company with independent innovation and R&D capabilities, focusing on the XR all-in-one technology. PICO is committed to offering immersive and interactive XR experiences to our customers, including providing tailor- made solutions for our enterprise clients in the fields of education and healthcare. Responsibilities: 1. Responsible for the operational management of US hotline services, including the operation and quality management of the hotline center, and the capacity building of self-service (APP, official website, intelligent services, etc.) 2. Responsible for overall consumer daily issue feedback management, organizing and analyzing user requests, promoting product quality improvement and iterative optimization, and enhancing consumer experience 3. Responsible for the preparation, construction, and management of service capabilities during the new product launch process, and building US technical service support capabilities and service training capabilities 4. Responsible for product quality repair and consumer on-site service operation management, including the introduction of repair suppliers, management of repair centers, and management of returns and exchanges 5. Responsible for the overall operation and quality management of service business, and enhancing the consumer service experience in the US market
Qualifications
Minimum Qualifications: 1. Bachelor's or higher degree, minimum 5 years in 3C electronic product service leadership role, ideally within call center, user management related work experience 2. Works conscientiously, responsibly, proactively, with strong execution and stress resistance capabilities, and well teamwork; 3. Have experience in negotiating with, cooperating with, and introducing service providers; experience in building local service suppliers and offline service networks is preferred; 4. Technical background in 3C electronic products is preferred;
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $141000 - $313600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About Pico
Founded in April 2015, Pico is a VR company committed to developing immersive and interactive VR experiences for people around the world. Pico also provides tailor-made solutions for our enterprise clients in the fields of education and healthcare.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request