Join us as we work together to inspire creativity and enrich life around the globe.
Responsibilities
About the team The GenAI & Emerging Products team in the Quality Operations function is responsible for providing policy as well as quality operations support to a growing list of ByteDance's Emerging/AI Products. We evaluate the overall quality of each moderation team or outsourced partners through the analysis of samples extracted from the online moderation queue or applicable quality strategy to ensure platform/app safety for a safe and enjoyable environment for our users as we play a critical role in safeguarding user experiences About the role We are looking for a detail-oriented and analytical Quality Analyst to evaluate, test, and improve the output of our Generative AI models. You will play a crucial role in ensuring that AI-generated content is accurate, relevant, safe, coherent, and aligns with our standards. Your feedback will directly influence the model's performance and user experience. Responsibilities: - Review AI-generated text and other model outputs for quality, relevance, accuracy, and coherence. - Perform analysis of errors in platform/moderation quality and feedback to the respective team - Participate in the development of quality inspection standards and continuously optimize the process and system platform - Responsible for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness in accordance with responsible product quality delivery - Provide high-level and detailed reports/RCA on the Market/Site Quality Level report - Coordinate and work closely with Process Delivery, Policy Enforcement, Content Ops to ensure safety of product (if applicable), and other relevant stakeholders to support quality operations-related tasks. - Make consistent, evidence-based decisions in ambiguous or incomplete scenarios using defined evaluation frameworks. - Contribute to ongoing improvement of policy guidance by highlighting edge cases, gaps, and emerging patterns. - Identify and assess potential cultural bias in AI-generated content and model outputs, ensuring appropriate cultural sensitivity in evaluation and feedback.
Qualifications
Minimum Qualification(s): - Proficiency in Thai and English is required to collaborate effectively with global partners and key stakeholders based in Thai-speaking markets, where Thai is a primary working language. - Strong written and reading comprehension skills in both Thai and English, with the ability to interpret and apply structured guidelines, policies, and operational frameworks accurately. - Ability to work effectively in a dynamic environment, managing tight deadlines while maintaining accuracy, consistency, and strong attention to detail. - Strong analytical and critical-thinking skills, with the ability to synthesise information, assess evidence, and make sound, evidence-based decisions. - Comfortable working with AI systems and emerging technologies, with the ability to adapt to evolving tools, workflows, and operational requirements. Preferred Qualification(s): - 3+ years of relevant experience in Trust & Safety, Online Safety Operations, Content Moderation, Policy Enforcement, Data Annotation, AI Training Data Operations, BPO Operations, Risk, Compliance, or Regulatory Operations. - Experience working with annotation tools, structured data workflows, or operational quality processes. - Experience working with AI systems, machine learning datasets, Generative AI workflows, or AI training/evaluation processes is highly desirable. - Demonstrated ability to operate in environments requiring high accuracy, sound judgement, and consistent application of guidelines across complex or ambiguous cases. - Bachelor’s degree or equivalent relevant professional experience preferred.
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety at ByteDance
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
